Contact Stake support explained
Which channel suits which question, what to prepare and where the quick answers live.
Stake’s support channels#
Stake offers live chat and email, and its Help Center holds articles for the topics players ask about most. The table shows how to use each one.
| Channel | Best for | Have ready |
|---|---|---|
| Live chat | Quick questions about a deposit, a withdrawal or an account step | Username, amount in naira, method and reference |
| Email at [email protected] | A case with documents, screenshots or several steps | The same details plus clear images of any document |
| Help Center | Reading the steps for a topic before you write | The topic you are working on |
Which channel suits which problem#
A password that no longer works is a recovery question, and the login page lists the steps before you write. A deposit that has not reached the wallet belongs in live chat with the provider’s status and the reference, and the deposit page shows what to check first. A withdrawal question works best with the method, the amount and the time of your request, and the withdrawal page explains KYC level 2 and same-method payouts. A document request is clearest by email, with the files named after what they show.
What to have ready#
Support works from your references, so a message with the right details gets a faster answer. Keep your username, the amount in naira, the payment method, the date and time, and the transaction reference from the provider. Your password, one-time codes and full card details stay with you. For identity checks, follow the verification prompt Stake displays or use the channel support names, and send a clear colour image of the whole document.
Common questions and where to find the answer#
How do I recover my password? Use Forgot Password with the email on the account, or reset access with the social provider you registered with. The login page has the steps.
Which ID documents does Stake accept in Nigeria? An international passport, national ID card, driving licence, voter’s card or NIN slip card in plastic format. See registration.
How do I deposit naira? Open Wallet, choose Deposit and local currency, and pick bank transfer, OPay or Skrill. The deposit page has the limits.
How do I withdraw naira? Complete KYC level 2 and use a method you deposited with. The withdrawal page lists the steps.
Where is the welcome offer? The bonus page explains the rakeback offer and how it is credited.
Can I play on my phone? Yes, through the PWA or the app listings, compared on the app page.
Which company operates Stake? Medium Rare N.V. holds the Curaçao licence described on the licence page.
How do I set a limit or take a break? The responsible gambling page lists the tools.
Contact this site#
Questions about this guide, a correction to a page or a suggestion for a new one are welcome at [email protected]. Questions about your own balance, documents or payouts go to Stake support through the channels above. Read about the guide on the about page.