Stake account access and recovery
Every login problem has a route back into your existing account.
Stake account access starts from the Sign In control on the Stake service. Use the same method that was attached to the account when it was created or later secured.
Password login#
Enter the verified email and password associated with the account. If two-factor authentication is enabled, complete the additional code request and keep the code to yourself.
If the password is forgotten, use the Forgot Password form. Stake asks for the verified email on the account and sends a recovery link that can be used to set a new password. Look in the spam or junk folder if the email takes a moment to arrive.
Social sign-in and passkeys#
Accounts created through Google, Facebook, Line or Twitch depend on that provider for password recovery. Reset access with the provider and keep signing in the same way as before.
A configured passkey replaces a reusable password with a device-bound credential. The phone or computer confirms the login through a biometric check or PIN. Add a passkey from the account’s security settings and it is ready to use.
If login still fails#
- Confirm that the email or social account is the one used for registration.
- Check whether the browser is blocking the security prompt or cookies required for the session.
- Restore access to the registered email before requesting another reset.
- Contact Stake support from the registered email if the automated recovery process cannot be completed.
Recovery keeps everything in your existing account, since Stake permits one account per player. For a new account, use the registration steps. For mobile access, see the Stake app page.
Information to collect before contacting support#
Prepare the registered email, the sign-in method used when the account was created, the time of the last attempt and the exact error message. Keep your password, passkey secret and authentication code to yourself. If the problem began after changing devices, mention whether the previous device still holds the passkey or authenticator.
| Problem | First option to try |
|---|---|
| Forgotten Stake password | Forgot Password with the verified email |
| Google, Facebook, Line or Twitch access failure | Recovery with the original provider |
| Passkey prompt unavailable | Use another configured sign-in method, then review security settings |
| Email recovery cannot be completed | Contact support from the registered email |
Once access is restored, review active sessions and account security before depositing or withdrawing.